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After using ATMs on Witthayu road, 43 people complained that money had been siphoned from their bank accounts, and police investigations revealed the money had been sent to the Ukraine.
The missing amounts varied from 30,000 to 70,000 baht, Pol Maj Chaiya Kongsup, superintendent of Lumpini police station, said.
The complainants told police they used their ATM card to withdraw cash from an ATM machine at All Seasons building and Rolex building on Witthayu Road. They later found their account balances were way below the level they should have been.
On Thursday, a message was circulating on social media advising people not to withdraw money from all ATM machines owned by Kasikornbank, stating that their account could be hacked and the money transferred elsewhere.
Pol Maj Chaiya said police investigators working with bank officials had found the money had been transferred to the Ukraine.
Kasikornbank has sent messages to its customers over several channels, including Line application on smartphones, affirming that they can still use its ATM machines as normal without any worries.
The bank said it would acept responsibility for the copying of information from debit cards of Kasikornbank and other banks at two or three ATM machines at buildings on Witthayu road.
The Thai Bankers Association acknowledged the ATM theft and announced that the banks would be responsible for all damages, but reminded ATM users to shield their hands from view while using ATM keyboards to register PIN codes.
One of the complainants, Phakamas Withitham, said both Siam Commercial Bank and Bangkok Bank called to inform her that there were three withdrawals of money from her accounts in the Ukraine about 2am Wednesday, with a combined amount of over 30,000 baht.
She said she has accounts with both banks at All Seasons building. The banks instructed her to report the matter to police and that the banks will investigate the case within 60 days.
She said she was no longer confident about the safety of her money deposited with the banks.
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